FAQ
Colissimo and Mondial Relay
To track shipments, check the email you receive confirming the shipment of your order. It will include the package number and the name of the shipping company.
To find out the status of your order, please send a message to bonjour@baines-collections.com
For any questions regarding a payment, please contact bonjour@baines-collections.com
To cancel a placed and validated order, please send a message to bonjour@baines-collections.com
To get a refund, please send a message to bonjour@baines-collections.com
If you are not satisfied with your purchase, you have 48 hours to request a return.
Contact us at bonjour@baines-collections.com
You will then have 14 days to post your package, making sure to return the product as you received it (pouch/label + invoice)
Return costs are your responsibility.
Any item purchased online from the site can be returned to us within 14 days of receiving the package. Return shipping costs are the customer's responsibility.
Returned items must be in their original condition and original packaging to be eligible for a refund.
To avoid unnecessary returns, choose your products and sizes carefully, this will improve product availability and reduce our environmental footprint.
Send the package to: SAS LADY LOULOU - 82 avenue lucien lerousseau 33130 Bègles
Drop off your package at a post office.
You will receive a confirmation email when the returned package has been received by our team.
We will then send you the refund within 48 hours of receiving your package.
Do not hesitate to contact us via bonjour@baines-collections.com
If a product is defective or damaged, please notify us as soon as possible at bonjour@baines-collections.com
The procedure will be explained to you in detail.